Customer Service

Ordering

Shopping at 1800loosediamonds.com is easy! Once you have located the item of interest simply give us a call at 1800-566-7334 and place your order with a representative. If you have any questions we will be glad to explain every detail to satisfy your query.

Privacy and Security

Rest assured, any customer information 1800 Loose Diamonds receives will never be shared with any third party; records our only used for our reference. Your privacy is priceless to us!

Returns

Any jewelry purchased can be returned for 100% money back guarantee within 7 days minus shipping and labor cost if jewelry is modified (sizing and polishing). All loose diamonds can be returned for 100% money back guarantee within 3 days. Custom made orders can not be returned, special circumstances may apply. Items purchases at the jewelry tradeshows may not be refunded, special circumstances may apply.

Shipping and delivery

Depending on your order items are shipped within 4-7 business days; custom orders may take longer but are generally completed within 2 weeks. We never ship any items without confirming with our customers before hand, this is to insure someone will be able to sign for your precious jewelry. And of course shipping is always free!

Payment

Cash, Money orders, checks and all major cards are accepted.

Special orders

1800 Loose Diamonds can literally make any piece of jewelry you desire! We have state of the art jewelry manufacturing equipment and can build anything simply by sending a picture and information. This service provides our customers with endless options at the very lowest wholesale prices!

Engraving and laser diamond inscription

We can engrave any special message you have for your loved ones for a nominal fee!